First, let's figure out why a company needs an enterprise knowledge base.
Almost every company is faced with the need to create a knowledge base.
During the period of the company's existence, its employees create documents, work methodologies, descriptions of business processes, know-how and other information materials, but it can be quite difficult to navigate this array of information. In addition, new employees come to the company who need to quickly get up to speed, and time for their training is usually limited.
And here corporate knowledge bases come to the rescue.
Such a knowledge base will help to save and systematize the information materials created by the company's employees, quickly train new employees, reduce the number of errors in work, speed up the company's business processes and quickly make changes to them.
For example, let's see how a corporate knowledge base can benefit a bank.
The bank has a large array of documents: internal regulatory documents (policies, regulations, regulations, instructions), standard forms (orders, memos, contracts, powers of attorney).
When a new employee gets a job at a bank, he must familiarize himself with a large number of internal regulatory documents governing the work of the bank, as well as with his job description, against signature. As a rule, this is a formal procedure, since it takes a long time to delve into all these documents, and the employee needs to get to work faster.
In addition, often business processes are not regulated at all, except for the work practice that has developed over the years. It turns out that an employee studies business processes and internal regulatory documents of the bank right during his work, which can lead to errors or slow down business processes.
It also happens that internal regulations are outdated, as the practice of working in a bank or legislation has changed, but internal regulations have not been changed in a timely manner.
Different branches and departments solve the same issues in different ways - due to the knowledge and skills that each individual employee of the department or branch has.
And if an employee who knows how to act in a given situation falls ill or quits? How to be replacement workers?
All these problems can be solved using the corporate knowledge base.
The knowledge base may include:
- a library of local regulations structured by subject,
- a document constructor that helps to create a particular document based on existing templates,
- expert systems that help employees in difficult situations and replace the long study of internal regulatory documents,
- BPM (business process management) systems, leading employees through a business process similar to a car navigator.
Using the Botman.one visual designer, knowledge management systems and expert systems can be created by company employees who do not have programming skills, thus transferring their knowledge and experience to other employees.
Any information, expert systems and other services made in the constructor can be grouped by subject, which makes navigation through the knowledge base easy and intuitive.
The knowledge base interface is elementary and is placed as a widget on the corporate portal.
It is also possible to connect the knowledge base to instant messengers.
It is also possible to integrate the created knowledge base through the API with any internal systems that the company uses.
With any changes in the business process, it will be enough to change the algorithm of the expert system or the file inside the knowledge base so that all employees, including branches and other divisions, start working in accordance with the changes made.