80% of his evenings and weekends were spent not on studying new techniques, but on paperwork.
After 10-12 hours of surgeries and appointments, he would fill out:
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Veterinary documents (manually, with stamps and signatures).
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Certificates for travel (for each client individually).
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Reports (a monthly headache).
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Receipts and work completion certificates for accounting.
An error in a certificate could ruin a client's flight with their dog. Administrators lost forms, clients waited at the cash register for 15 minutes while their documents were being processed. "I became a clerk, not a doctor," Ivan said.
Online, Ivan heard about low-code. He chose Botman.one because it didn't require an in-house programmer.
In two weeks, the team, together with Ivan, built a system: a chatbot for administrators. When booking an appointment, the admin enters the pet's data and type of service into the chat. The bot automatically generates ready-made contract forms and necessary certificates, complete with all the clinic's details, signature, and seal (digital signature). All that's left is to print.
Ivan reclaimed 20+ hours per week of personal and professional time. Processing documents for an appointment now takes 2 minutes instead of 15.
Clients are delighted with the speed and technological edge. But most importantly, Ivan can once again afford to attend off-site seminars, and his clinic has gained a reputation not only as the kindest but also as the most advanced in terms of organization.
"Botman.one cured my clinic of bureaucracy. Now my work time is measured again by the comfort score of a cat during an appointment, not by the number of forms filled out. I'm a veterinarian again, not a typist."